Adding A New Knowledge Base Article

Written By Steph Blair (Administrator)

Updated at July 8th, 2024

Welcome to the Knowledge Base section of Support OS, where you can access a comprehensive repository of white-labeled knowledge base articles designed for both you and your customers. 



Management Features:

  • Enable / Disabling Articles: Easily control the visibility of articles, ensuring that only relevant content is accessible to users.
  • Default Status: Set the default status of articles to streamline management and organization within the knowledge base.
  • Rearranging Articles: Easily rearrange articles to optimize the user experience and prioritize essential information.

 

Article Creation: Create new articles or update existing ones with detailed customization options, including titles, keywords, tags, cover images, and content. Specify category and subcategory placement for better organization.