Coupons are a powerful tool for businesses and organizations to attract customers and drive sales by offering discounts on purchases. This guide provides a comprehensive overview of creating, customizing, and managing coupons within your system. 

You will learn how to set up coupon codes, specify discount types, and establish validity periods to promote your offers effectively. Additionally, the guide covers essential aspects such as limiting coupon redemption, targeting specific products, and handling recurring payments. 

Whether you are looking to offer a percentage-based or fixed discount, this guide will equip you with the knowledge to optimize your promotional strategies and enhance customer engagement.

📌 Please Note:

• Coupon codes are not case-sensitive and we will convert all coupon codes into uppercase.
• Spaces and special characters are not supported formats when creating Coupon codes.

Creating a Coupon

Click on the "Create Coupon" button which directs you to the data page.

📌Note: Coupons support both one-time and recurring products including main and bump products in V2 Funnels. Applied coupon codes are not applicable on one-click upsells.

Coupon Name

Coupon names serve as a reference and a means to easily identify coupons for internal use. While assigning unique names to each coupon is not mandatory, we strongly recommend doing so to ensure proper identification and management of your promotional offers.

Coupon Code

Coupon codes are distinctive identifiers, ensuring that no two coupons share the same code. Composed solely of alphanumeric characters, these codes are not case-sensitive, allowing for seamless customer redemption and a streamlined promotional experience.

• All coupon codes will be converted into uppercase characters.
• Spaces and special characters are not supported formats when creating Coupon codes.
• The discount offered must be greater than 0. 

With the Generate feature, you have the capability to create a unique 7-character alphanumeric coupon code, streamlining the process of designing promotional offers.

Coupon Type

Coupons present an excellent opportunity for businesses to attract customers and incentivize purchases through two primary methods. There are two ways to use a coupon:

• Percentage Coupon: Offer a percentage-based discount on an order value.
• Fixed Coupon: Offer fixed discount irrespective of order value.

Start Date

Choose the start date for your coupon, which signifies the day when the system will begin applying the discount upon the customer's entry of the coupon code. This ensures that the promotional offer is only valid from the specified date onward.

Start Time

You have the option to designate a precise time of day for your promotional offer, such as starting at 00:01 on January 1st and ending at 23:59 on January 2nd. This level of specificity allows for better control over the duration and availability of your promotion.

End Date

This feature enables you to choose the expiration date for your coupon promotion. Simply click on the designated end date field, and a calendar will appear, allowing you to easily select the desired date for your offer to conclude.

End Time

Determine the exact time at which you intend to conclude your coupon promotion. By specifying an hour and minute, you can ensure that the offer expires according to your desired schedule, providing you with greater control over the promotional period.

Limiting Coupon Redemption

With this feature, you can set a maximum limit on the total successful redemptions for your coupon code. It's important to note that this constraint solely considers successful redemptions and is not affected by the number of users attempting to redeem the code. 

The list view showcases the redemption count, which represents the overall successful redemptions of the coupon code achieved thus far. This ensures that your promotional offer adheres to your intended reach and budget while encouraging customers to take advantage of the deal promptly.

Limiting the Products/Offers for Coupons to be Applied

This feature enables you to limit the applicability of the coupon to specific products or offers only. For instance, if you choose to restrict the coupon usage to Product A, it implies that the discount can only be applied when purchasing Product A, ensuring that the promotional offer is targeted and exclusive to the selected item(s).

Limiting the Coupon to One Use per Customer

This feature allows you to restrict coupon usage to one redemption per customer account. By default, the check is turned off for both newly created and existing coupons.

Enabling the Coupon for Recurring Payments

If this option is selected, the discount will be applied to every transaction for the recurring product. If not, the discount will only apply to the first payment when the customer submits the order form.

By following the outlined steps, you can set up tailored coupon codes, define discount parameters, and control the scope of your promotions with precision. This ensures that your offers are not only enticing but also strategically aligned with your business objectives.

Frequently Asked Questions

Q: Are coupon codes unique? 

• Yes, coupon codes are unique. No two coupons can be created with the same coupon code.

Q: Will the coupons text box start appearing automatically in order forms? 

• If you have created a valid coupon code that can be applied to an order form, then the coupon text box will start appearing on the order form. In case of an order form where no applicable active coupon exists, the order form will not show the coupon application text box. 

Q: I don't want to show the Apply coupon text box on my order form. How do I do that? 

• You can disable the "Enable coupon codes" toggle inside the builder for the specific order form. 

Q: Where are the coupon application details available? 

• Order details would contain the coupon code and the discount offered per item against every product line item, in case a coupon code was successfully applied to the order.

Q: I want to set up a free product(s) is this supported? 

• Yes, this is possible! Purchasers can redeem a 100% OFF coupon code. They would still be required to enter their card details to save credit card info in case it's required for upsells/downsells in the next steps. During checking out with a cart that is $0, the text "Card details will be used for verification purposes" will appear beside the card element.