Call organization can go a long way to providing customers with a proper experience that guarantees consistency and satisfaction. Custom Dispositions enable agents to select previously set outcomes as soon as a call ends, making it easy to trigger automations and keep consistent call documentation.

Applying Call Dispositions

Make or receive a call in the mobile app.

Once the call ends, you will see a list of all your custom dispositions in the post-call view.

If your desired Disposition is not visible, click Choose Another Disposition to view more options. Lastly, choose one outcome (e.g., Follow Up, Qualified, etc.).

If you're managing multiple locations within your account, ensure you've selected the correct one before applying the Disposition, as there is no cross-sub-account support. To do so, tap “Switch” on the call end screen to switch to the correct sub-account and then apply the disposition.

Custom Dispositions bring structure, speed, and clarity to voice call management. They empower teams to act faster, analyze performance more effectively, and ensure no call outcome is overlooked. We hope you enjoy using this new standard to enable real-time automation and enhance reporting.