Widgets are versatile, customizable data visualization tools that enable users to efficiently analyze and present their data for enhanced insights and reporting. To add a widget, simply click the "Add Widget" button located in the top right corner of your dashboard.

Widget Categories

1. Contacts: Manage and analyze leads, focusing on tags, activity, or assigned team members.
2. Appointments: Track and optimize meetings, view by status or assignee, and monitor appointment trends.
3. Opportunity: Gain insights into deal status, monetary value, and progression over time.
4. Emails: View key metrics of your emails such as the number of emails that have been clicked, or opened.
5. Calls: Monitor call activities, duration, and trends by attendee or status.
6. General: Access predefined performance data across platforms like Google, Facebook, and tasks.

Supported Chart Types

• Numeric/Count
• Donut Charts: Dynamic values (e.g., avg or max) based on selected metrics.
• Line Charts
• Bar Charts
• Horizontal Bar Charts
• Tables

Supported Metrics

For widgets that are not specifically designed to provide information on a single metric, such as the total number of items meeting a selected criterion, you can choose from the following metric options:

- Sum: Displays the total value of the selected metric.
- Min: Shows the minimum value within the selected data range.
- Max: Highlights the maximum value.
- Avg: Provides the average value across the dataset.
- Count: Reflects the total number of items that meet the chosen criteria.

These metric options allow you to customize widgets based on your data analysis needs.

Customizing Widgets

Widgets can be customized with various filters and options to fine-tune your data insights:

• Title: Adjust the widget's title for clarity.
• Metrics: Choose specific data points for the widget.
• Group: Define groupings for donut charts.
• View By: Select secondary dimensions for bar and line charts.
• Breakdown: Adjust the frequency of intervals (e.g., weekly, monthly).
• Date Property: Select the date property to filter data (e.g., Created Date).
• Date Range Override: Override the default date range from the dashboard.
• Order: Display results in ascending or descending order.
• Limit: Set a cap on the number of results displayed.

Widget Condition Operators

• Is: Select one option.
• Is Not: Exclude one option.
• Is One of: Include multiple options.
• Is None of: Exclude multiple options.
• Is Empty / Is Not Empty
• Is All Of: Include options in an AND condition.

Use Cases for Widgets

Contacts Widgets:

• Contact Count: Overview of total contacts (team-wide or per user).
• Contacts by Tags/Activity/Type: Analyze contact distribution by categories like tags, type, or activity.
• Contacts by Company Name: See distribution by company.
• Contacts with/without Email or Phone: Track counts of contacts with/without critical info.

Appointment Widgets:

• Appointment Count: Track total appointments (group by status or assignee).
• Upcoming Appointments: Monitor your upcoming appointments, filtered by user or date range.
• Appointment Counts by Status: Visualize appointments by confirmed, no-show, or canceled status.

Opportunity Widgets:

• Opened/Won/Lost Opportunities: Monitor deals in real-time, categorized by status.
• Opportunity Revenue/Value: Track the monetary impact of opportunities over time.

Email Widgets:

• Accepted/ Delivered/ Opened/ Clicked/ Replied/ Soft Bounced/ Hard Bounced/ Failed/ Unsubscribed/ Unsubscribed Daily Emails: Monitor the number of emails in each category.
• Emails by Domain: Track the number of emails received from each email domain.

Call Widgets:

• Incoming/Outgoing Calls by Status: Group calls by status (completed, missed, etc.).
• Total/Avg Call Duration: Track total and average call times.
• First Time Call Avg Duration: Focus on first-time call insights.

Conversation Widgets:

• Unread Conversations: Track unread conversations by channel, assignee, or logged-in user.
• New Conversations (This Week): Monitor conversations initiated in the current week.

General Widgets:

• Opportunity Status/Value: Visualize the total value and stages of your opportunities.
• Conversion Rate: Track the success rate of your deals.
• Funnel: Detailed insights into the sales funnel and conversion rates.
• Google Analytics/Facebook Ads Reports: View reports on clicks, spending, and performance from different ad platforms.

With Custom Widgets, you gain complete control over your data visualization, helping you extract valuable insights and drive more informed decisions.