Interacting with your audience frequently helps you build community and rapport, making your brand more accessible to them and enticing customers to pick you above your competitors. Since we know attention is a valuable resource, let's learn how to use the Comments area in your CRM to manage engagement.

Navigate to the Comments area inside the Social Planner tab of your Marketing section.

Each post will be displayed along with its comments, likes, and shares (if applicable).

Click the refresh symbol to ensure you have the most recent comments if needed.

To respond to a comment, click View More Comments to open the detailed view.

Click Reply under the comment you want to respond to.

Type in your response in the text bubble under the comment.

Using the bigger text box will add a comment underneath the post.

Filtering Results

To help you find specific comments, you can use the filters at the top to segment your results.

By Channel

This allows you to select a specific social media account to see comments for.

By Date

To limit the show comments to a specific date range, click the Start Date → End Date option.

Select your beginning and ending dates from the calendar option, then click Confirm.

Comments

You can filter which comments are shown with the bar at the top right, limiting the comments to only the most relevant (1) or showing all comments (2).

Search By Word

Use the search bar to find results containing any keywords you desire.

We hope this helps you connect with your audience, maintaining engagement and interest without having to check multiple platforms to ensure you're connecting with your followers.