Welcome to the Knowledge Base section of Support OS, where you can access a comprehensive repository of white-labeled knowledge base articles designed for both you and your customers. 

Here's everything you need to know to maximize the potential of this feature:

User Access: Non-agency users will have access to other articles within the knowledge base, ensuring relevant content delivery based on user roles.

Category Navigation: Easily navigate through available articles by clicking into specific interest categories.

Suggested Block: Enhance the user experience by adding articles to the proposed block on the home page, highlighting commonly asked questions or essential information.

Customization:

• Article Management: You can enable or disable individual articles based on their relevance to your users. You can also customize article content by copying and editing it to align with your brand voice and messaging.
• Caution on Deletion: To prevent duplication, remember to disable the original article before copying it. Please note that deleted articles cannot be recovered, so exercise caution when deleting.
• Article Creation: Easily create new articles and categories as needed to expand your knowledge base. This includes the ability to create subcategories for better organization.
• Footer Addition: Customize the footer by toggling specific elements on or off and adding relevant content to enhance user engagement.
• Easy Access: Add custom menu links from external sources to your knowledge base for seamless access. These links can be differentiated based on user categories, providing tailored access to relevant content.

Management Features:

• Enable / Disabling Articles: Easily control the visibility of articles, ensuring that only relevant content is accessible to users.

• Default Status: Set the default status of articles to streamline management and organization within the knowledge base.
• Rearranging Articles: Easily rearrange articles to optimize the user experience and prioritize essential information.

Category and Article Addition:

• Category Creation: Add new categories easily, including default status settings to tailor content access.

• Article Creation: Create new articles or update existing ones with detailed customization options, including titles, keywords, tags, cover images, and content. Specify category and subcategory placement for better organization.

Footer Customization:

• Footer Management: Customize the footer section by toggling specific elements and adding relevant content to enhance user engagement and navigation.

Custom Menu Link Integration:

• Seamless Integration: Integrate custom menu links to provide easy access to your knowledge base from external sources. Customize links based on user categories for a tailored user experience.

Live Display Options:

• Widget Integration: Showcase live knowledge base content within the widget for convenient access and seamless navigation.

• Custom Menu Link Display: Display live knowledge base content through custom menu links, ensuring easy access for users navigating external sources.

With Support OS's Knowledge Base feature, you have a powerful tool at your disposal to provide comprehensive support and information to your users. From articles to customizable navigation and integration options, this feature offers everything you need to create an engaging and informative support experience. Explore the possibilities and empower your users with valuable knowledge and resources.