Welcome to the News Announcements feature in your Support OS. Let's learn about it and how you can control it from the backend.
News announcements cover all the feature releases that High Level provides. Articles are uploaded into the app for customers to stay informed, encouraging engagement and long-term use.
Before diving into the backend, let's see how customers interact with News Announcements in the widget. Open the widget, click the News and Announcements tab, and view available updates. Clicking on an update reveals an article with explanations and screenshots. Videos provide further details.
Now, let's explore the backend.
-
Backend Control of News Announcements:
- Options to publish or unpublish announcements.
- Ability to create new announcements.
You may not want to showcase every announcement. You can publish or unpublish each one and create new ones to display.
To create news, press "Create News" and give it a title and expiration date if needed. Choose a placement—in-line or as a pop-up overlay. Add a description and upload a cover image. Write content, including headlines, text, embeds, photos, and tables—once done, press save.
- Providing a title and expiration date.
- Selecting placement (home overlay or home inline).
- Adding a description and cover image.
- Writing content, including headlines, text, embeds (videos, images), custom code, tables, and lists.
- Saving the announcement.
You can customize news content as needed. Videos, titles, and basic information suffice. Press save when ready.
This is how you can add and manage news announcements. Thank you for watching.