Handling a high volume of messages across multiple communication channels can be overwhelming. The Quick Filters feature simplifies message management by allowing you to organize conversations based on specific criteria, such as assigned users, engagement scores, message types, and channels. With just a few clicks, you can quickly find important conversations, prioritize responses, and improve overall communication efficiency.

Using Quick Filters

This button is located to the right of the search bar and looks like a funnel. When you click on it you will see a variety of filter types relating to the contact's owner and latest message channel. This is especially helpful for sorting through a high volume of messages coming from multiple apps and users, making it easy to locate specific conversations or contacts in no time.

Filter Type

You can easily filter through your messages using any of these filters or one filter from each filter type;

Contact Engagement Score

• Engagement Score: The engagement score reflects a contact’s level of interaction with your messages, helping you prioritize conversations based on activity.

Assigned (Contact Owner)

• My Chat: If you want to access all contacts you've been assigned to only, simply click on the "My Chat" Button.
• Assigned To: You can view messages assigned to specific team members by clicking the Assigned To button. Once you do, you will see a dropdown list of your team members. Click on one or more team members, then click Apply to view the conversations assigned to them.
• Unassigned: To view conversations that have not been assigned to a specific team member, click on the Unassigned button and then click Apply. Here you will be able to view all conversations that have not been assigned to a member of your team.

Follower Assignment (Contact)

• Followed by Me: If you want to access all contacts you are following select this option.
• Followed by Specific User: You can view conversations a team member follows. Once you select this option, you will see a dropdown list of your team members. Click on one or more team members, then click Apply.

Mentions

• Mentions of Me: If you have been mentioned in a conversation, selecting this filter will show all messages where you were tagged.
• Mentions of Specific User: You can filter messages to see where a specific team member was mentioned by selecting this option and choosing the user from the dropdown list.

Last Message Direction

• Inbound: The Inbound filter will show all of the latest messages that have come into your CRM on any messaging channel.
• Outbound: The Outbound filter will show all of the latest messages that have gone out of your CRM on any messaging channel.

Last Outbound Message Type

• Manual: This allows you to filter the messages that were sent manually.
• Automated: If you want to access just your automated messages, click on the "Automated" filter.

Last Message Channel

In the "Last Message Channel", you can select any of the communication platforms you would like to access the contact's conversations. You can only select one at a time.

These filters allow you to easily and quickly separate conversations helping you cut through the noise and get straight to the ones you need to interact with, helping you streamline your process.