Gathering customer feedback provides you with helpful insights that help you optimize your operations and improve your services. Let's check how to use the Rating Element to make opinion collection easier.

Adding The Element

To start, navigate to the Form, Survey, or Quiz builder inside the Sites section.

Inside the builder, drag the Rating Element into the layout.

Click the element to edit its settings. First, change the element's label and optionally make it required in the General Settings.

Open the Rating Settings, where you can modify:

1. Icon Settings: Use these options to change the icon's appearance and alignment.
2. Count: This defines the total icons for the rating; you can select from 1 to 10.
3. Rating Text: Define the shown text for the lowest and highest rating values.
4. Rating Storing: Choose how the value should be stored. You can choose from absolute (4 out of 5), percentage (80%), or fraction (0.8).
5. Icon Colors: This allows you to customize the colors of the icons upon selection and the standby color when a rating is unselected.

Once you’re satisfied, complete your form, survey, or quiz. As customers respond to your inquiry, the data will be stored in their contact record, the submission table, and the contact timeline. This information can be exported as a PDF for easier management.