Your Live Chat Widget allows you to interact with customers on your website without leaving the page. A great incentive for customers to use this channel is getting immediate responses, which you can achieve with a little aid from automation. Let's check how!

How It Works

Navigate to the workflow builder and click the plus sign icon to select the “Send Live Chat Message” Action, which you can find under the Communication section.

Type out your message as normal. You can personalize the message by using Custom Values (1), links (2), or images (3) from the options at the top.

Once you're satisfied with your message, click “Save Action.”

Add any extra actions needed and publish the changes. There you have it, now you can engage customers with preset messages without the need for manual intervention. Lowering the response time and helping you engage customers through the Chat Widget.