The Voicemail action lets you send pre-recorded voicemail messages directly to your contacts, adding a personal touch to your automated workflows. This feature ensures you can communicate important messages efficiently while maintaining a professional tone. 

Assign User Action

Start by adding the “Assign To User” action to the workflow. This action helps you to direct calls to the assigned user's phone number, which has been configured in Twilio. From here you can select the user or user(s) you would like to assign to the workflow actions.

📌NOTE: If selecting multiple users, you can choose to assign them equally or unequally. Assigning users equally will cycle through the users you have chosen while assigning unequally will give you the option to add traffic weightage to each user.

Add Voicemail Action

To add this action to your workflow, click on the “+” icon to create a new workflow action and select the Voicemail action.

Drop Your File

You can upload the voicemail file by clicking on the "Upload File" button select the file you want to upload. You can upload the file in MP3 or WAV format.

Remember to publish and save the workflow to activate the voicemail function.

With the Voicemail action, you can add a personal touch to your automated workflows by sending pre-recorded messages directly to your contacts. This simple yet effective feature helps you stay connected and ensures your messages are delivered in a timely and professional manner.

Important Notes

If the voicemail file is not working, try these steps;

• Visit https://online-audio-converter.com/.
• Upload your voicemail file.
• Select 64kbps MP3 (lower file sizes perform better).
• Download the converted file and re-upload it to your workflow.