WhatsApp messages have different available statuses that give you a deeper insight into when and how your customers are interacting with them. Let's look into what these statuses are and how to view them.
What Statuses are available?
- Total: These will show the number of WhatsApp messages triggered by the selected workflow action.
- Delivered: Monitor messages that have reached the recipient's device, symbolized by two ticks on WhatsApp.
- Pending: This will represent the contacts in the automation for which the WhatsApp message has not been triggered.
- Read: Represented by two blue ticks in WhatsApp, these are the total messages received and read by the recipient.
- Sent: Messages that have been sent but not received by the recipients, these messages are visualized on WhatsApp by the one-tick icon.
- Failed: These will be messages that encounter errors, such as unavailability on WhatsApp, blocked templates, or reaching per-user marketing limits.
📌Note: Whatsapp users who've disabled Read Receipts will show under the Delivered tab.
How to View WhatsApp Statistics?
Navigate to the Workflow tab inside the Automation section and open any workflow that includes a WhatsApp action.
Click the WhatsApp action to open its details and select the Statistics tab.
Click View Details to get a comprehensive view of the statistics including which contacts are under the stage.
Additionally, you can download a detailed statistics report by clicking the Export button at the top right corner.
There you have it, now you can confidently check the statistics of your Whatsapp action in any of your workflows, allowing you to efficiently manage and monitor the messages, improve your workflow functionality, and resolve issues immediately.