Access Workflows:

• Navigate to your workflows section within the platform.

Review EMAIL-2 Email Template:

• Locate the "EMAIL-2. Unable To Reach for Callback" Email Template.
• Open the Marketing Tab & Email Templates and find the email template used.
• Verify that the calendar booking page URL custom value is correctly referenced in the email content.
• If necessary, update the custom value to ensure it directs recipients to the correct calendar booking page.

Review SMS-2 Snippet:

• Locate the "SMS-2. Calendar Link" snippet.
• Open the Marketing Tab & Snippets and find the SMS used.
• Verify that the calendar booking page URL custom value is correctly referenced in the SMS content.
• If necessary, update the custom value to ensure it directs recipients to the correct calendar booking page.

Review SMS-3 Snippet:

• Locate the "SMS-3. For Callback" snippet.
• Open the Marketing Tab & Snippets and find the SMS used.
• Verify that the calendar booking page URL custom value is correctly referenced in the SMS content.
• If necessary, update the custom value to ensure it directs recipients to the correct calendar booking page.

Test the Workflows:

• After making any updates, test the workflows to ensure that the calendar booking page URL is correctly referenced in the emails and SMS messages.
• Send test emails and SMS messages to confirm that the correct URL is being used.

Save and Publish:

• Save any changes made to the workflows.
• Publish the updated workflows to ensure the changes take effect.