Monitoring and managing SMS-sending activities is crucial for maintaining compliance and ensuring the smooth operation of your messaging services. Effective tracking allows you to stay informed about any adverse actions, such as violations of daily or weekly sending limits, warning emails, and temporary restrictions due to issues like high opt-out rates or specific error codes (e.g., 30007). This feature helps you proactively address any issues and maintain optimal performance in your SMS communications.
To keep a comprehensive record of these actions, you can access the restriction history through the following path: Settings > Phone Numbers > Advanced Settings > Restriction History.
Date Range
This feature allows you to focus on relevant data, enabling more precise analysis and better decision-making based on the period that is most pertinent to your needs.
Date
In this column, you can view the precise date and time when the restriction was imposed.
Restriction Type
The Restriction Type column categorizes and identifies the specific nature of each restriction imposed on your SMS-sending activities. By understanding the type of restriction, you can better assess the root cause of the issue and take appropriate actions to resolve it.
Restriction Reason
This column helps you understand the underlying cause of the restriction, whether it’s due to policy violations, high opt-out rates, or other specific issues.
Percentage/Count
If the restriction is based on a rate, such as the opt-out rate, this column will display the percentage that triggered the restriction. This helps you understand the proportion of affected recipients relative to your total message volume. For restrictions based on a specific number, such as the count of messages sent exceeding a daily limit, this column will show the exact number that led to the restriction.
Additional Details
This column serves to give you a more comprehensive view of the situation, aiding in troubleshooting and ensuring you have all the necessary information to address the issue effectively.
By staying vigilant and informed about your restriction history, you can maintain the high performance and compliance standards crucial for successful messaging operations.